Return policy

Welcome to our return policy page of sparkshue. At sparkshue.com, we strive to ensure our customers are completely satisfied with their purchase.

1. Eligibility for Returns: Items are eligible for return within 30 days from the date you receive the product.

2. Condition of Returned Items: To qualify for a return, the item must be unused and in the same condition that you received it. It should also be in its original packaging.

3. Exceptions: Certain types of items cannot be returned, such as perishable goods, custom products, and personal care goods. Please contact us for any specific inquiries.

4. Return Process: To initiate a return, please contact our customer service at pppayment@sparkshue.com to receive return instructions.

5. Refunds: Once we receive your returned item, we will inspect it and notify you about the approval or rejection of your refund within 7 business days.

6. Refund Timeline: The refund will be processed to the original payment method. Depending on your card issuer, bank, or digital wallet provider, processing times may vary and could be subject to delays due to external factors such as holidays, technical issues, or service interruptions.

7. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part.

8. Special Sale Items: Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

9. Exchanges: If you need to exchange an item, follow the return process, and please clearly indicate the item you wish to exchange on your request.

If you have any questions, please do not hesitate to contact us at pppayment@sparkshue.com.