Shipping policy

Please read our shipping policy carefully to understand how we handle your orders and deliveries.

Order Processing Time

  • All orders are processed within 1-3 business days.
  • Orders are not processed or shipped on weekends or holidays.

Shipping Time

  • Estimated delivery time is 7-15 business days after the order has been shipped.
  • Delivery times may vary based on shipping destination.

Accurate Address Information

  • Customers are required to provide a complete address including zip code at checkout.
  • Incomplete or incorrect addresses may result in delivery delays.

Shipping Fees

  • Shipping costs are calculated at checkout based on the delivery location and order weight.
  • Free shipping options may be available for promotional items.

Shipping Regions

  • Shipping is available to select regions as indicated at checkout.
  • We continually strive to expand our shipping regions.

External Factors Affecting Delivery

  • Delivery times may be affected by COVID-19 restrictions.
  • Weather conditions could impact delivery schedules.
  • Customs procedures may cause delays in delivery.
  • Remote locations may require additional delivery time.

Tracking your Order

  • Tracking information will be provided once your order has been shipped.
  • Use the tracking number to monitor your delivery status.

Lost or Stolen Packages

  • Contact us immediately if your package is lost or stolen.
  • We will assist in filing a claim with the shipping carrier.

Incorrect Addresses

  • Ensure your address is correct before placing an order.
  • We are not responsible for incorrect delivery due to address errors.

Order Cancellation

  • Orders can be cancelled within 24 hours of placement.
  • Contact us at pppayment@sparkshue.com to cancel.

International Shipping

  • International orders may be subject to additional customs charges.
  • Delivery times for international shipping may vary.

Unavailable Items

  • If an item is unavailable, you will be notified promptly.
  • We offer alternatives or refunds for unavailable items.

Delivery Confirmation

  • A confirmation email will be sent once delivery is executed.
  • Check your email for delivery updates and information.

Express Shipping

  • Expedited shipping options are available at checkout.
  • Additional fees may apply for express shipments.

Carrier Information

  • We utilize various carriers for efficient delivery.
  • Carrier choice is determined based on shipping location and service availability.

Contact Information

  • If you have questions about our shipping policy, please contact us at pppayment@sparkshue.com.
  • We are here to assist you with any shipping inquiries or concerns.