Return policy

Return Eligibility

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 30 days of receiving your order. To qualify for a return, items must be:

• In their original, unworn, and unwashed condition.
• With all original tags and packaging intact.

How to Return Items

To return an item, please follow these steps:

1. Contact our customer service team at [email protected] to request a return authorization. Include your order number and the reason for the return in your email.
2. Once you receive return instructions, pack the item securely in its original packaging.
3. Ship the package to the return address provided by our customer service team. Please note that you are responsible for the return shipping costs unless the item is defective or incorrect.

Refunds and Exchanges

Once we receive and inspect your return, we will process your refund or exchange. Refunds will be issued to the original payment method and may take 5-10 business days to reflect in your account. Exchanges are subject to product availability.

Non-Returnable Items

Certain items are non-returnable, including:

• Custom or personalized items.
• Gift cards.
• Items marked as final sale.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected]. We will provide instructions for returning the item and arranging a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our return policy or need assistance, please contact us at:

Email: [email protected]

Website: sparkshue.com

Thank you for shopping with Sparkshue. We appreciate your business and are here to help!